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Enabling senior design professionals to be more influential within their organisations. ✨ Author of this human and design character, published by BIS Publishers.📚
This is the first principle of having - better - difficult conversations. Humans make assumptions; it's a short cut to meaning making. And, they will inevitably pop up in difficult conversations, but... You can choose to make them work for you rather than against you. Start by assuming there’s information you don’t have yet or perspectives you haven’t considered. This shift keeps conversations open and productive, rather than defensive or confrontational. ✅ For instance, if a team member...
Can't live with them, can't live without them. Difficult conversations are those things we know we need to have from time to time and yet, most of us are experts at avoiding them. Until now... Let's look at the anatomy of a difficult conversation so we can better address them when they arise. According to author Fred Kofman, from his book 'How to Build Value through Values', a difficult conversation can be broken down into the following three elements: A bit more detail: 1. The It: When...
What if your confidence could be as unwavering as the clarity you feel when you truly know yourself? Clarity and confidence are deeply intertwined. When we understand who we are and what we stand for, we naturally develop the confidence to speak up and take action. But this clarity doesn’t come easy—it requires deep inner work, a willingness to ask ourselves the hard questions, and the courage to face the answers. A comment from a past Design Character student: “The stuff we work through is...